Refund & Cancellation Policy

BT-Cabs  believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. :

1. The customer agrees and acknowledges that refund shall be processed if the cancellation request is received before 24 hour of scheduled pickup.

2. The Cancellation can be done over the phone or by email. All cancellation to be made against the booking ID provided at the time of booking the cab.

3. BT-Cabs will not be responsible for any cancellation/delay of service in case of any natural calamity, agitation, Strike or Road Jam/traffic etc.Hence no refund would be made.

4. The customer agrees and acknowledges that no refund shall be processed if the cancellation request is received within 24 hours of scheduled pickup.

5. BT-Cabs might change driver & Taxi details prior to boarding the taxi in case of vehicle breakdown or other genuine reasons at Driver’s end.No Cancellation request shall be
entertained in such cases.

6. BT-Cab reserves the right to cancel/change the booking of vehicle at any point of time.

7.BT-Cab refund your amount in your Wallet in other cases.

Refund Policy :

If you are eligible for refunds based on the "Cancellation and Returns" policy above, then the refund will be remitted back to you in 1-2 working days. In case of any issues, write to us at support@btcabs.in or call us at +91 9990009812.